PRIVACY POLICY FOR BISKIT APP

Last Updated: 23rd August 2024

Introduction

This Privacy Policy outlines how BISKIT (“we”, “our”, or “us”) collects, uses, and protects the personal information of users of the BISKIT mobile applications and web-based dashboard. By accessing or using the BISKIT App, you agree to the terms and conditions of this Privacy policy.

Definitions

BISKIT App: The digital platform developed to manage and optimize blood supply and donation services, comprising the Donor App, Health Workers’ App, and Web Dashboard.

Donor App: A mobile application enabling individuals to register, schedule, and track blood donations.

Health Workers’ App: A mobile application used by healthcare professionals to manage donor data and blood supply activities.

Dashboard: A web-based platform for healthcare administrators to monitor, analyze, and report on blood service activities.

Personal Data: Any information related to an identified or identifiable individual, including but not limited to name, contact details, health data, or location information.

Data Processing: Any operation or set of operations performed on personal data, such as collection, storage, use, or sharing.

Data Collection

BISKIT collects personal data from users of the BISKIT App for the purpose of providing and improving blood donation services. This includes:

Donors:

Personal identifiers such as name, age, gender, and contact details (email, phone number).
Medical details, including blood type, donation history, and health conditions.
Geolocation data for scheduling and tracking donation appointments.
User preferences, including notification settings and preferred donation centers.

Healthcare Providers:

Personal identifiers, professional credentials, and contact details.
Data regarding interactions with the BISKIT App and patient records.

System Usage:

Log data, including device type, operating system, and in-app activity.
IP address and geolocation data for performance monitoring and user experience improvement.

Use of Personal Data

The data collected through the BISKIT App is used for the following purposes:

Blood Donation Management: Facilitating donor registrations, scheduling appointments, and tracking donations.
Healthcare Support: Enabling healthcare workers to monitor donor health and manage blood supply efficiently.
Data Analytics: Aggregating data for insights into blood donation trends, donor engagement, and healthcare service optimization.
Communication: Sending notifications and reminders about donation appointments, health guidelines, and app updates.
Research and Public Health: Providing anonymized, aggregated data for research, policy development, and public health initiatives aimed at improving blood services.

Legal Basis for Data Processing

We process personal data based on:

Consent: By using the BISKIT App, users consent to the collection and processing of their data as described in this Privacy Policy
Legitimate Interest: Processing necessary to maintain and improve the functionality and reliability of the BISKIT App and blood services.
Legal Obligations: Compliance with legal and regulatory requirements, including public health and medical data protection.

Data Sharing

BISKIT will not sell or disclose personal data to third parties except under the following circumstances:

Healthcare Institutions: Personal data may be shared with healthcare providers and institutions to facilitate blood donation and ensure safe practices.
Regulatory Compliance: Personal data may be disclosed if required by law, regulatory obligations, or court orders.
Third-Party Service Providers: We may share data with trusted partners who provide essential services, such as IT support, data storage, or communication services. These partners are bound by confidentiality agreements and are not permitted to use the data for any other purpose.
Research & Public Health: Anonymized and aggregated data may be shared with public health organizations for research purposes and to improve blood donation services.

Data Retention

Personal data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal retention requirements. Donor data will typically be retained for the duration of the individual’s engagement with the BISKIT platform and beyond, as required for regulatory and healthcare purposes.

Data Security

We take appropriate security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes data encryption, secure servers, and restricted access to personal data. Regular audits and security assessments are conducted to ensure data integrity and confidentiality.

User Rights

Users of the BISKIT App have the following rights concerning their personal data:

Access: Request access to their personal data held by us.
Correction: Request corrections of inaccurate or incomplete data.
Deletion: Request deletion of personal data when it is no longer necessary for the purposes collected.
Objection: Object to the processing of personal data based on legitimate interests.
Portability: Request the transfer of personal data to another service provider.

To exercise these rights, users can contact us at biskitsupport@ehealthafrica.org

Cookies and Tracking Technologies

The BISKIT App may use cookies and other tracking technologies to enhance user experience, analyze app performance, and provide tailored content. Users can manage their cookie preferences through their app settings.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be communicated to users via the BISKIT App, and the revised policy will be posted on our website.

Contact Information

For questions or concerns about this Privacy Policy or data protection, please contact us at:

Email: biskitsupport@ehealthafrica.org

Phone: +2349093995111

Address: No. 4-6 Independence Road, Kano State, Nigeria

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